What is a Process? Definitions Matter to Everyone

Cherie Wilkins

Gartner BPM Summit, Lisbon, 2011

Guest Keynote


The differences in definition of “process” range widely within the BPM community and among our clients.  These differences have a huge impact on our work and our effectiveness.  We will offer proven criteria for good process definition and models for clarifying and communicating the scope of processes we’ve found to be effective.

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