Gartner Business Process Management Summit 2011

Alan Ramias and Rick Rummler, partners with the Performance Design Lab, will be presenting at the Gartner Business Process Management Summit, March 7th and 8th, 2011 in London, UK.  Alan and Rick will be presenting a keynote presentation as well as two workshops.

Guest Keynote: Repositioning BPM for Sustainable Success

Monday, 07 March 2011

For an enterprise to be successful it must excel in three dimensions of performance: value, resources and management. BPM can and should play a prominent role in all three dimensions, but that has not been the case in most organizations taking the BPM journey. We’ll tell you the implications for your BPM program, including change management, and give you examples of the successes and failures we’ve seen in leveraging BPM for transformation at an enterprise level.

From Process Analysis to Process Design: A Proven Approach

Monday, 07 March 2011

There are a wealth of tools and techniques for process analysis and process design but there are few that assist in making the transition from analysis to design. This session will demonstrate a proven approach for making the transition from analysis to design and avoiding common process improvement pitfalls:

  • Lack of agreement on where and how the process is “broken” and the significance
  • Fixing only what’s broken (and missing other improvement opportunities)
  • Not knowing the availability, impact and limitations of potential breakthrough ideas

Turning Client Preconceptions into Performance Gold

Tuesday, 08 March 2011

So often, clients come with a predetermined solution. It may be new technology, process improvement, or organizational change, but it’s hard to say ‘no’ when a decision has been made for you. This workshop provides a time-tested model for:

  • Reframing the request into performance terms
  • Scoping the affected dimensions: value, resources, management
  • Helping clients see their solution in terms of likelihood of success