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Academy for Total Performance Improvement FAQs

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The Academy for Total Performance Improvement   A coaching-based certification program for performance consulting  For individuals or companies Competency-based, criterion-referenced instruction Performance-Based Certification Scalable to any performance improvement effort: Organization Process […] Read more »

PCO Series

In 2011, Performance Design Lab published a series of articles in Business Process Trends newsletter, on the topic of the various approaches to becoming a Process-Centered Organization (PCO).  To view these articles, click on the following links: The Process Centered Organization: Do You Know Where You Are Going? The Process Centered Organization: The Long Road […] Read more »


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New Article on Visual Analysis posted

We’ve posted a brand now column from the March edition of BPTrends, written by PDL colleague Chris Ramias on the subject of visual analysis.  To read this column, visit the following link: Seeing a Process: The Power of Visual Analysis

Who Does What? Role Responsibility Charting in Improvement Efforts

Alan Ramias and Cherie Wilkins have been using the role-responsibility matrix (RRM) for decades in their work as consultants for Performance Design Labs. Over the years, they’ve developed a number of refinements to the standard tool and its use, which they describe and illustrate in their Column. They have included a simple chart for analysis and design work which they have found makes improvement work more thorough and effective.

Process Metrics

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One of the most important – but frequently most challenging and vexing – aspects of installing business process management in an organization is metrics. There is seldom much argument anymore about the necessity of having metrics at the process level to enable process owners and performing teams alike to monitor performance, diagnose variation, and make effective course corrections. Once […] Read more »

Protected: Rummler Process Methodology Tools

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Business Process Architecture

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A key concept and tool that we at Performance Design Lab use extensively is the Business Process Architecture.    Performance Design Lab has extensive experience assisting companies in defining their process architectures and in establishing those architectures as a core tool for process modeling, process management and process improvement. Our tools and models have been […] Read more »

Training Clients

Below, you will find some of the clients that have participated in trainings and workshops delivered by PDL. Financial Services (Banking, Insurance) American Family Insurance Bank of Montreal Bank One Bank of America Chase Manhattan CIGNA Citibank/Citigroup Fidelity GE Capital Grosvenor Capital Management HSBC Inter-American Development Bank Mellon Bank Nationwide Insurance NJM Insurance […] Read more »

Geary Rummler Publication Library

The Geary A. Rummler Publication Library