Case Studies Category RSS Feed 

Support Function and Contributing Processes Redesign/Multiple Processes

The research lab and library had suffered from years of funding cuts, but the area of research had recently received renewed mandate to advance the field. The research lab recognized that leading researchers would require strong library services to access past research and monitor the field, and the lab considered investing in major upgrade to the library to support their new mandate. However, after decades of making due with less, library personnel had difficulty conceiving of the services, processes, and facilities required to support a “library of the future.”

Contributing Process

Insufficient qualified new talent, affecting bottom-line results. Line department managers considered the “is” recruiting process inefficient, bureaucratic and overcontrolled by HR.

Business Process Framework Definition and Utilization

A key component of the organization’s strategy was growth through acquisition. The speed and quality of assimilation was insufficient and greatly affected the ROI of each acquisition.The assimilation efforts suffered endless and expensive stabilization phases because of the narrow focus on the IT systems integration without understanding and addressing the work processes. The organization leadership had made a decision to take a process approach to this work but lacked a common framework for making critical decisions regarding the scope and phases of ERP (Enterprise Resource Planning) and process practices migration.

Whole Business Redesign/Multiple Processes

Operations hampered by legacy systems that caused work processes to be highly complex, liable to errors, noncompetitive, and an obstacle to growth or change in business approach. Most processes were too slow compared to competition and prone to human error because of system and process complexities.

Sherwin-Williams (Stores Division)

Background 1400 store retail chain Nearly went into Chapter 11 two years before project commenced. Two years of extensive cost cutting to return to positive cash flow. Case for Action Growth. Now that the organization case situation was stabilized, there were two primary reasons to shift the emphasis to growth.

LCI Transformation

Background Start-up tele-communications company Had grown from $30 to $100 million in three years Projected growth to $300 million in next three years. Case for Action CEO concerned about: Need for an organization infrastructure that would support the planned growth. Need for quick response to changes in the external business environment.

Factory of the Future

ackground This Division is part of a $6 billion electronics firm. Designs and manufactures semiconductors for sale around the world. Case for Action Shift in customer base from being primarily in the US to Europe and Southeast Asia. Intense global competition in two areas: Price.